Thoughtfully designed amenities for a comfortable & memorable stay
Wi-Fi
Parking
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Room features
Air conditioning
Heating
Media
Flat-screen TV
AM/FM alarm clock
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Location
Calle Cruz 14 Piso 2,
Madrid,
Spain,
28012,
Community of Madrid
Map view
Calle Cruz 14 Piso 2,
Madrid,
Spain,
28012,
Community of Madrid
City landmarks
Museum
Prado National Museum
5000 ft
Square
Plaza Mayor
3700 ft
Square
Puerta del Sol
2100 ft
Palace
Royal Palace of Madrid
3700 ft
Casino
Gran Via
2100 ft
Park
El Retiro Park
1.4
mi
Plaza de la Independencia
Parque del Retiro
4100 ft
Museum
Museo Nacional Thyssen-Bornemisza
4100 ft
Museum
Museo Nacional Centro de Arte Reina Sofia
5000 ft
Public Building
Cybele Palace
4100 ft
Church
Real Basilica de San Francisco el Grande
3500 ft
Museum
Plaza de Cibeles
4100 ft
Calle Alcala 42
Circulo de Bellas Artes
2100 ft
Garden
Royal Botanical Garden of Madrid
5000 ft
Square
Plaza de Santa Ana
2800 ft
Calle Ponzano tapas
1.8
mi
Opposite Palacio Real
Plaza de Oriente
3700 ft
Church
Catedral de Sta Maria la Real de la Almudena
3700 ft
Church
Convent of the Royal Barefoot Nuns Monasterios de las Descalzas Reales
3700 ft
Museum
National Archaeological Museum
4100 ft
Museum
CaixaForum Madrid
5000 ft
Library
Museum of the National Library
4100 ft
Theatre
Teatro Real
3700 ft
Monument
Puerta de Toledo
3500 ft
Museum
Museo de Historia de Madrid
1.2
mi
Paseo del Prado Paseo Del Prado
Paseo del Prado
5000 ft
Museum
Museo Sorolla
1.5
mi
Park
Neptune Fountain
4100 ft
Paseo de la Republica de Cuba 4 Parque Del Retiro
Palacio de Cristal
1.5
mi
Nearby
Church
Iglesia San Gines
1600 ft
Restaurants
Museo del Jamon
1700 ft
Carrera San Jeronimo 6 Calle De La Victoria
Taberna Malaspina
600 ft
Calle Cadiz 9
Las Bravas
400 ft
Calle Espoz y Mina 13
Casa Toni
100 ft
Calle de la Cruz 14
La Fragua de Vulcano
500 ft
Calle Alvarez Gato 9
La Tia Cebolla
300 ft
Calle Cruz 27 Esquina Calle Espoz y Mina
Taberna Pompeyana
400 ft
Calle Alvarez Gato 5
Bodegas Melibea
400 ft
Calle Espoz y Mina 9
Casa Labra
1500 ft
Calle Tetuan 12
Guest Ratings & Reviews
Real Guest Experiences & Ratings
84%
enjoyed their stay & would return
Central location
Helpful staff
Noise issue
Lack of refrigerator
8.4/10
Great
Rooms
7.8
Location
8.7
Service
7.8
Dining
6.2
Guest reviews
8.4/10
based on 6 reviews
8.3
8.3/10 based on 3367 reviews
Daniel
United States,
November
2023
7.8/10
My stay at the hotel was quite pleasant overall. The rooms were clean and comfortable, and the staff was friendly and helpful. The location was great, offering easy access to shops and restaurants.
Rooms
8.0
The room was clean and comfortable, providing a cozy place to rest.
Service
9.0
The staff was friendly and cooperative, making my stay more enjoyable.
Location
9.0
The hotel's location was great, with easy access to shops and restaurants.
Dining
6.0
The dining options were a bit plain and boring, lacking variety.
Facilities
7.0
The facilities were functional and met my basic needs during the stay.
Ellen
United Kingdom,
November
2023
7.4/10
My stay at the hotel was a mixed experience. The rooms, though lovely with a beautiful balcony and great amenities, had some drawbacks like an obscure window and cramped layout. The service was a tale of two experiences, ranging from very kind and helpful to suddenly rude. The hotel's location was a real gem, offering easy access to the city center and vibrant pedestrian streets. The dining experience was hit or miss, with options like a great value breakfast place nearby. Overall, a stay with highs and lows.
Rooms
8.0
The room was lovely with a beautiful balcony, comfortable bed, and great wifi. However, the layout felt cramped with an extra bed blocking the closet.
Service
7.0
The service had its moments, from kind and helpful interactions to sudden rudeness.
Location
9.0
The hotel's location was fantastic, right in the center of Madrid with easy access to all the city has to offer.
Dining
6.0
The dining options were a mixed bag, with nearby great value breakfast places but the in-house offering being a bit plain and boring.
Facilities
7.0
Kevin
United Kingdom,
October
2023
7.4/10
The hotel had clean and well-equipped rooms, albeit small, but spacious by European standards. The service was responsive and nice, although minor issues were encountered. The location was excellent, providing easy access to all main sites. The dining options were basic but conveniently included. Overall, a good value for money stay.
Rooms
8.0
The room was clean with great amenities, spacious by European standards.
Service
7.0
The service was responsive and pleasant, with minor issues encountered.
Location
9.0
The hotel's location was outstanding, near key sites and accessible to public transport.
Dining
6.0
The dining options were basic but included, offering convenience.
Facilities
7.0
The hotel facilities were adequate for a comfortable stay.
Bruce
United Kingdom,
September
2023
8.2/10
The hotel is in a great central location, with easy access to Madrid's cultural attractions, vibrant nightlife, and dining options. The rooms are newly refurbished to a high standard, although noise from the surroundings can be a minor issue for light sleepers. The service is excellent, particularly Melina who was very helpful with city information. The dining options are convenient, with a nearby breakfast spot offering good value for money. Overall, a good choice for those wanting to be at the heart of the action in Madrid.
Rooms
8.0
The rooms are refurbished to a high standard with an excellent bathroom, but the lack of a refrigerator may be a downside.
Service
9.0
The staff, especially Melina, is very helpful and invested in assisting foreign guests, although only speaking Spanish can be a challenge for some.
Location
9.0
The hotel's central location near Puerta del Sol and the metro station is perfect for exploring Madrid's attractions and enjoying the nightlife.
Dining
7.0
The dining options around the hotel are convenient, with a nearby breakfast spot offering good value.
Facilities
Central location
Noise issue
James
United States,
August
2023
6.6/10
I had a mixed experience at the hotel. The rooms were small but clean, with two narrow beds and a private bath, adequate for sleeping. However, the constant motion sensor light from the stairwell outside was quite disruptive throughout the night. The service was a bit inconsistent, with helpful staff at times but also instances of rudeness. The location was excellent for exploring the city, though street-facing rooms could be noisy. The dining options were plain and basic, but there are good value breakfast spots nearby. Overall, a decent stay with some drawbacks to consider.
Rooms
7.0
The room was small but clean, with two narrow beds and a private bath. Adequate for sleeping.
Service
6.0
The service was a bit inconsistent, with helpful moments and instances of rudeness.
Location
8.0
The location was excellent for exploring the city, though street-facing rooms could be noisy.
Dining
5.0
The dining options were a bit plain and basic.
Facilities
7.0
The hotel features nice modern foyer areas and a new-ish bathroom.
Joseph
United States,
July
2023
7.8/10
My stay at the hotel was quite pleasant overall. The room, despite being a bit cramped due to an extra bed, offered a lovely balcony with a great view, comfortable amenities, and excellent shower pressure. However, the room lacked a sufficient mirror. The service was generally excellent, especially Melina's assistance, though there was a slight hiccup with a staff member's attitude. The location was central with easy access to Madrid's attractions, but the hot weather did detract from the experience. The dining options were average, but the nearby Museo del Jamón offered a good breakfast. The facilities were sufficient for my needs.
Rooms
8.0
The room was lovely with a beautiful balcony view and comfortable amenities, but lacked a sufficient mirror.
Service
9.0
The service was extremely good overall, especially thanks to Melina, although there was a minor incident with one staff member's rudeness.
Location
8.0
The hotel's location was very central and convenient for exploring Madrid but was slightly affected by the hot weather.
Dining
7.0
The dining options were average, but the nearby Museo del Jamón provided a good breakfast.
Facilities
7.0
The facilities met my basic needs during my stay.
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